Our Carers
All our carers are experienced in home based services with many having particular areas of expertise.
All our staff are strictly vetted before they are employed. We always personally interview every member of staff and undertake a enhanced DBS check (previously CRB – Criminal Records Bureau check). In addition, we insist on two written professional references that we always follow through. We will not employ a new member of staff until we have received satisfactory replies from the referees. We also investigate any gaps in employment records.
Once a new member of staff joins our team, they attend extensive induction training that ensures our consistent high standards are met.
The end result is that you can be sure that you have someone coming into the home of those being cared for who is highly professional, reliable, safe and well trained.
Our Process
From the moment we receive an initial enquiry, we strive to focus on understanding your requirements and assessing your needs effectively by involving you and your family members (if required) in the process.
Each new enquiry is followed by a free assessment of need by a trained and experienced supervisor or manager. We also give you a copy of our Monarch Care Service User Guide that provides comprehensive information about every aspect of our home care service.
If you wish to proceed, the home carer will visit the home as agreed. They will always be in uniform, unless you request otherwise.
Our care manager and team leader will make periodic checks on the carers to maintain high level of service and request your feedback as well.
Of course, it is most important that you are comfortable with the carer provided. A carer may be changed at anytime at your request.
Our Standards
We operate a comprehensive programme of ongoing training to ensure we remain at the forefront in the provision of high quality care at home.
Monarch Care Services UK Ltd is regulated by The Care Quality Commission and operates within their framework of inspections using the key lines of enquiry (KLOEs) and prompts where they are appropriate, which consist of 5 KLOE standards (and associated outcomes) that are set out in: the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Care Quality Commission (Registration) Regulations 2009.
